Travel Consultant at Finchglow Holdings

Job Purpose

• As a Travel Consultant, you are responsible for mapping out travel arrangements for corporate bodies, travel agencies and individuals. These include booking flights, arranging transportation to and from the airport, and booking hotel rooms.
• The Travel Consultant is to also help clients ensure their visas and work permits are up to date for the locations they need to travel.

Key Responsibilities

• Make professional and accurate travel arrangements for clients including air, car, hotel, and ground transportation reservations
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
• Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour’s costs.
• Follow the company’s procedures, account guidelines and customer service standards in the areas of: making travel arrangements, and building Passenger Name Records (PNRs) and profiles.
• Plan, describe, arrange, and sell the itinerary tour packages and promotional travel incentives we offer
• Provide customer with Travelden brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
• Maintain awareness and adherence to our clients’ procedures, programs, and policy guidelines
• Consistent application of Travelden’s practices and programs
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers
• Engage in the preparation of sales budget weekly
• Perform any other related duties as assigned.

Qualification & Certification

• Bachelor's Degree in a related field with a minimum of 2 years’ experience as a travel consultant / ticketing and reservation officer.

Experience:

• At least 3 years’ professional experience in as a seasoned Travel Consultant.

Skills & Knowledge:

• Proficiency in the use of Amadeus GDS; with Amadeus certification
• Ability to relate with internal and external stakeholders at various levels using diplomacy
• Result oriented with regards to quality and productivity goals
• Ability to work flexible hours and shifts as determined by business need and client call volume
• Excellent analytical and communication skills
• Organizational and planning skills
• Attention to detail and time management skills with the ability to meet deadlines.