Jobs at Finchglow Holdings

Job Purpose

• As the Head of Finance, you are responsible for the overall financial integrity, operations, investing and working capital management of the organization.
• You are accountable for the financial, and risk management operations of the company, to include the development of a financial and operational strategy, metrics tied to that strategy, and to report accurate financial results.
• The accountant will review and reconcile ledgers and financial statements and maintain banking relationships.

Key Responsibilities

• Oversee the financial operations of the subsidiary and implement operational best practices.
• Prepare daily reports to the GMD, Monitor cash balances and cash forecasts, arrange for debt and equity financing.
• Review and reconcile ledgers and financial statements.
• Maintain relations with external auditors and investigate their findings and recommendations.
• Devise and implement manual or computer-based system for general accounting
• Applies principles of accounting to analyze financial information and prepare financial reports.
• These reports include balance sheets, income statements, and tax returns.
• Formulating and review of finance policies and procedures
• Direct and coordinate activities of other accountants performing accounting and bookkeeping tasks.
• Regular training of accountants within the group
• Work closely with the operations team to ensure that all financial data is correctly captured and reported.
• Audits and prepares reports to substantiate transactions prior to settlement.
• Ensure that the company complies with all legal and regulatory requirements.

Qualifications & Certifications

• BSc in Accounting and a minimum of seven years’ experience
• Professional certifications are an added advantage.

Experience:

• At least 3 years’ professional experience in the travel industry.

Skills & Knowledge:

• Ability to pay excellent level attention to detail
• Excellent level of initiative and ability to work autonomously
• High degree of flexibility and ability to deal with change and a fast-paced environment
• Exceptional interpersonal & communication skills with ability to develop relationships at all levels
• Proven time management with the ability to meet deadlines, organizational, and planning skills
• Advanced ability to present pricing analysis reports to relevant stakeholders
• Excellent analytical skill.

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Job Purpose

• As the Head of Sales for Finchglow Travels, your responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Head of Sales duties will include hitting annual targets, building relationships and understanding customer trends.

Key Responsibilities

• Identify and acquire new customers and also ensure their profitability is maintained
• Actively contribute to the growth strategy and wider business plan of the company
• Supervise call plan of the Sales team through Business Development Managers
• Provide accurate forecasts and ensure that all branch targets are met
• Manage and lead the sales team in the different branches
• Develop, establish and enforce goals, as well as policies and procedures for the sales team
• Conduct weekly/monthly sales meeting and trainings
• Deal with clients’ complaints as a matter of urgency in accordance with company policy
• Define KRAs for the Account Officers in sync to the annual target provided
• Conduct regular MPR (Monthly Performance Review)
• Stay updated with recent market/industry trends, competitors & leading customer strategies
• Facilitate sales team bonding / workshop
• Prepare weekly and monthly reports
• Set out a long-term, strategic marketing vision for the company in line with growth objectives
• Analyze customer research, the market and competitor data and making recommendations that drive the growth of the brand
• Lead all marketing activities and measuring performance through developing appropriate marketing metrics
• Maintain, develop, and research potential new strategic relationships within the sector to help drive the growth of the brand
• Review and analyze sales performances against programs, quotes and plans to determine the effectiveness
• Carry out any other related tasks as required.

Qualification & Certification

• Minimum of B.Sc. in Business Management or related field; an M.Sc. or MBA is an added advantage
• Professional qualifications / certifications are an added advantage.

Experience:

• Minimum of 8 years of professional experience, with at least 3 years of demonstrated involvement working in a supervisory role for direct sales
• Travel experience and/or luxury jet travel experience is highly preferred.

Skills & Knowledge:

• Strong prospecting skills and excellent closing skills
• Exceptional verbal, written & presentation communication skills
• Experience working in the Travel Industry will be an added advantage
• Excellent customer service delivery focus
• Strong organizational and time management skills with ability to manage multiple projects and set priorities
• Excellent attitude and work ethics
• Excellent Leadership and Managerial Skills
• Result driven & target oriented

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Job Purpose

• The Account Manager is responsible for managing and providing strategy for all of TCS Finchglow Travels, key corporate accounts through client communications, budget management, conflict resolution, revenue growth, and TCS compliance on account deliverables.
• They coordinate communication between the sales and marketing teams (Destination & Protocol) and accounts and are responsible for maintaining account and TCS satisfaction.
• Our Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent the accounts and TCS needs and goals within the organization to ensure business ROI and KPIs are met. Building strong working relationships with accounts to encourage new and repeat business opportunities is essential.

Key Responsibilities

• Work with existing and new accounts to formulate new and repeat business and create revenue models.
• Secure new business and partners in outlined markets territory and resuscitate dormant corporate accounts.
• Manage corporate account receivable based on client’s credit policies.
• Produce detailed status reports and updates on corporate account deliverables and their sales results.
• Monitor account issues, deadlines, and deliverables with relevant TCS departments to ensure all account programs are handled effectively and timely, and inform the Business Development Manager as needed
• Collaborate with product development, account management, inside sales, and marketing as needed to identify potential issues and/or opportunities related to accounts
• Execute account contracts and ensure deliverables meet those contract requirements
• Monitor goals and commission payments for corporate accounts and their performance against targets
• Develop and maintain documentation for the sales and marketing plan
• Ensure that all processes and procedures are completed and quality standards are met
• Travel to visit key accounts throughout the year
• Attend at least 1 trade show annually to represent TCS and meet with existing accounts and to bring in new corporate accounts
• Oversee database management relating to corporate clients’ records
• Keep Salesforce updated with client communication and contact information
• Perform other related tasks as required.

Qualification & Certification

• First Degree in Business Administration, Sales, Marketing or related field.
• Professional certifications/memberships are an added advantage

Experience:

• +1 years’ professional experience outside sales and/or account management preferably with high-value items, and/or luxury brand item.
• Travel experience and/or luxury jet travel experience is highly preferred.

Skills & Knowledge:

• Result Oriented & Target Driven
• Demonstrated ability to manage account and close sales with a high degree of consistency
• Must be able to be strategic and tactical related to existing accounts
• Demonstrated experience in account management and maintaining successful account relationships in an agency or customer service environment
• Demonstrated ability to work cross-departmentally with marketing, account management, product development, inside sales and the executive team. Management experience is helpful but not required
• Requires exceptional and deep knowledge of all TCS expeditions, including multiple global destinations, and a detailed knowledge of the typical TCS destinations
• Deep understanding of the private label accounts that TCS operates for and their relationship with TCS
• Demonstrated ability to leverage experience to compellingly explain the TCS trips through in person presentations, phone calls, email and webinar trainings
• Experience managing accounts and supporting detailed trip itineraries
• Ability to answer complex questions from accounts and to represent TCS interests accordingly
• Position requires exceptional verbal and written communication skills
• Excellent interpersonal skills including diplomacy and customer service orientation, as the primary responsibility is to establish and build relationships with internal and external accounts
• Extremely organized and able to work on multiple accounts at once
• Ability to prioritize tasks and maintain a long list of actions
• Ability to help onboard new employees into the sales department
• Competent IT Skills.

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Job Purpose

• As a Receivable Accountant, you are responsible for maintaining and managing the branch receivables and keeping them within acceptable limits.

Key Responsibilities

• Primarily responsible for driving 100% of credit sales recoveries in the branch
• Responsible for maintain and updating client ledgers on excel and TravCom
• Responsible for accurate and timely submission of invoices and statement of account to clients.
• Responsible for Preparing statement of outstanding and aged schedule of account receivables
• Responsible for the administrative activities in your branch
• Preparation of daily, weekly and monthly sales and inflow reports for the branch
• Perform other job-related tasks as may be required

Qualification & Experience

• B.Sc Degree in Accounting, Finance, Economics and any related field
• Professional qualifications is an added advantage
• Minimum of two years’ experience

Skills & Knowledge:

• Ability to pay high attention to details
• High level of initiative
• Ability to work under little or no supervision
• High degree of flexibility and ability to deal with change and a pressured work environment
• Exceptional interpersonal & communication skills with ability to develop relationships at all levels
• Proven time management and organizational skills

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Job Purpose

• The ideal candidate is expected to manage local and international travel arrangements, visa processing, hotel bookings, airport pickups, and other services for Finchglow Travels clients.

Key Responsibilities

• Procure clearance tags at the airport
• Arrange hotels and airport transfers, travel packages in anticipation of travel for customer
• Build and maintain cordial relationships with various Government agencies at international and domestic airports to facilitate effective meet and greet services.
• He/She arranges for transportation where necessary and ensures customer’s schedule does not suffer from complications and delays.
• Provide protocol to clients at the airport both international and domestic
• Manage drivers in charge of pick and provide itinerary information
• To deal with Immigration Authority and airport security force for clearance of clients.
• Arrange collection of travelers and baggage.
• Ensure speedy passage through airport – process travel documents.
• Make airport arrangement pick up and drop; Supervise escort patrol.
• Protect clients from extortion or harassment by airport authorities.
• Transferring passengers through the airport.
• Assist with other office function when less busy with travel arrangements.
• Willingness to work outside office hours.
• The officer facilitates the travel of customer’s visa on arrival.
• Maintain, prioritize and file confidential records.
• Be available at anytime world conditions require.

Qualification & Experience

• Degree in Social Sciences / Business Administration
• ATA certified
• Diploma in Logistics is an added advantage.

Skills & knowledge:

• Result Oriented & Target Driven
• Excellent verbal & written communication skills
• Excellent time and project management skills
• Excellent organization skill
• Exhibit a high level of initiative, objectivity, integrity and commitment.
• 5 -7 years working experience in the travel / logistics/protocol industry with good working knowledge of ticketing and travel logistics.
• Extensive knowledge of the airline industry and the foreign embassies/visa processing agencies.
• Good diplomacy skills and tact in dealing with team members, drivers and colleagues.
• High attention to details and a team player.

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Job Purpose

• As a Head of Business, you are responsible for spearheading the growth of businesses by sourcing and securing Travel accounts to increase the profitability of the organization totaling billions of Naira in profit as well as develop and implementing strategies to further improve profitability and brand awareness.

Key Responsibilities

• Identify and acquire new customers and also ensure their profitability is maintained
• Actively contribute to the growth strategy and wider business plan of the company
• Supervise call plan of both the Sales & Operations team
• Identify potential Corporate Clients, assess their creditworthiness and target them for closure within a set timeframe
• Provide accurate forecasts and ensure that all subsidiary’s targets are met
• Develop, Establish and Enforce goals, as well as, policies & procedures for Travelden
• Conduct weekly/monthly sales meetings and training
• Deal with clients’ complaints as a matter of urgency in accordance with company policy
• Define KRAs for your team in sync to the annual target provided for Travelden.
• Acquire Large Multinational Corporate Accounts and handling hardcore negotiations
• Stay updated with recent market/industry trends, competitors & leading customer strategies
• Preparation of weekly and monthly report
• Setting out a long-term, strategic marketing vision for the company in line with growth objectives
• Analyze customer research, the market and competitor data and making recommendations that drive the growth of the brand
• Leading all marketing activities and measuring performance through developing appropriate marketing metrics
• Maintaining, developing and researching potential new strategic relationships within the sector to help drive the growth of the brand
• Review and analyze sales performances against programs, quotes and plans to determine the effectiveness
• Create a succession planning scheme for all supervisory roles in Travelden
• Perform any other related duties as assigned

Qualification & Certification

• First Degree in Business Management, Marketing, or a related field. MBA or Professional membership/certification is an added advantage.

Experience:

• At least 7 years of professional experience in a similar role, with 4 years in a supervisory role
• Experience in the travel industry is an added advantage

Skills & Knowledge:

• Strong Business and Finance Acumen
• Exposure and curiosity
• Tech Savvy
• Strategic thinking and Analytical skills
• Strong prospecting skills and Excellent closing skills
• Exceptional verbal, written, & presentation communication skills
• Excellent customer service delivery focus
• Strong organizational and time management skills with ability to manage multiple projects and set priorities
• Excellent attitude and work ethics
• Excellent Leadership, Managerial, and Supervisory Skills
• Result oriented & target driven

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Job Summary

• As a Destination Consultant, your role involves curating bespoke holiday packages, selling, and promoting travel products and holiday destinations tailored to client needs in collaboration with your Line Manager.

Responsibilities

• Liaise with coach operators, airlines, hoteliers, and resort representatives to get best prices and packages for clients
• Attend holiday shows, travel and tourism exhibitions
• Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, attractions, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours etc.
• Take enquiries from corporate clients regarding their local and international hotel requirements and handle guest bookings as required
• Responsible for researching and recommending destination sites, including corporate and leisure locations
• Maximize conversions by following up on quotations in established timeframe
• Demonstrate competency of product knowledge
• Work with local and international tourist site to promote tour packages
• Assist clients with all products /Services rendered for optimum service delivery
• Research and stays connected with current tourism trends, fares, ratings and new destination opportunities
• Follow up on generated leads from online and offline channels
• Reporting of activities performed daily to the Line Manager
• Contact hoteliers, tour operators and transportation service providers for availability, produce quotes and present options to clients for booking
• Offering excellent customer service and build a rapport with clients
• Carry out additional job-related duties as assigned.

Qualifications

• First Degree in a related field
• Minimum of 2 years professional experience within the travel industry.
• Result Oriented & Target Driven
• Sound knowledge of general travel information and destinations
• Proficiency in the use of online platforms to curate packages and attend to requests
• High proficiency levels with the use of Microsoft Office programs and ability to quickly master new technologies
• Excellent verbal & written communication skills as well as organization skill
• Ability to work in a team environment and excellent interpersonal skills
• Highly innovative and creative thinking as well as excellent customer service delivery
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients