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  • Posted: Aug 27, 2024
    Deadline: Aug 30, 2024
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    SOBIC Company is a rapidly expanding, opportunity-creating and customer-focused microfinance Institution (MFI) in Nigeria. A member, Association of Non-Bank Microfinance Institutions of Nigeria (ANMFIN), the company registered in July 2008 with Corporate Affairs Commission (CAC).
    Read more about this company

     

    Customer Care Officer

    Responsibilities

    • Providing introductory information to new customers
    • Ensuring that customers are satisfied with products or services
    • Following up with clients or customers to check that they’re still satisfied with any service
    • Letting customers or clients know about additional products or services
    • Determining the quickest, most effective ways to answer a client’s or customer’s questions
    • Escalating queries and concerns
    • Troubleshooting common issues with a product or service.
    • Any other functions as assigned by the management.

    Requirements

    • Must be a computer literate.
    • Interested candidates should possess an HND or B.Sc Degree in social sciences or other related disciplines.
    • Excellent verbal and written communication skills.
    • Strong presentation skills.
    • Must be ready to reside within Ibadan.

    go to method of application »

    Training and Development Manager

    Job Responsibilities

    • The Training Manager's role is to support the overall training strategy in line with the company's business strategy and help the business grow through its employees and learning & development initiatives. Furthermore, the role is to develop and enhance the skills of the operation team.
    • Complete ownership of the learning cycle from identifying needs to measuring the impact of learning.
    • Partner with the business managers to enhance the technical, professional & leadership skills of the respective team.
    • Collaborate with operation team to design and develop program content as required.
    • Developing Training Strategy (30%), Training Operations (50%) and MIS and Reporting (20%)
    • Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance.
    • Identifying training needs by consulting with stakeholders and using needs assessments
    • Developing and delivering training solutions that meet business needs
    • Optimizing training processes for efficiency.
    • Selecting and managing resources, including working with internal employees and training vendors to develop and deliver training.
    • Managing the technologies and technical personnel required to develop, manage and deliver training.
    • And any other duties as assigned by the management.

    Qualifications & Requirements

    • Interested candidates should possess an HND or B.Sc Degree in Social Sciences or relevant fields.
    • 2+ years relevant work experience.
    • Must be versatile in computer usage
    • Must be ready to reside within Ibadan.
    • Excellent verbal and written communication skills.
    • Strong presentation skills.
    • Adept with a variety of multimedia training platforms and methods.
    • Ability to evaluate and research training options and alternatives.
    • Ability to design and implement effective training and development.

    go to method of application »

    Credit Officer - Lagos

    Job Description

    • We are looking for a Credit Officer to facilitate lending for our clients by assessing creditworthiness and processing relevant paperwork.
    • Credit Officer responsibilities include preparing loan applications, evaluating clients’ financial information and calculating risk ratios. To be successful in this role, you should have a good understanding of lending procedures and customer service experience.
    • Ultimately, you will help our clients acquire loans in a timely manner and ensuring that the loan is being repaid as at when while ensuring we comply with the law

    Responsibilities

    • Review loan requests
    • Assess clients’ financial status
    • Evaluate creditworthiness and risks
    • Contact clients to gather financial data and documentation
    • Analyze risks and approve or reject loan requests
    • Calculate financial ratios (e.g. credit scores and interest rates)
    • Set up payment plans
    • Maintain updated records of loan applications
    • Follow up with clients about loan renewals
    • Monitor the progress of existing loans
    • keep daily records (Daily Collection Sheet, Ledger etc)
    • recover default if any from the customer
    • prepare timely report
    • any other function as assigned by the Branch Manager

    Skills / Competence

    • Interested candidates should possess a HND, NCE, OND or BSc in relevant fields.
    • Integrity and diligence
    • Product knowledge
    • Communication skills
    • Excellent customer service
    • Relationship management
    • Target-driven
    • Team-player
    • Computer literacy

    go to method of application »

    Credit Officer - Ekiti

    Job Description

    • We are looking for a Credit Officer to facilitate lending for our clients by assessing creditworthiness and processing relevant paperwork.
    • Credit Officer responsibilities include preparing loan applications, evaluating clients’ financial information and calculating risk ratios. To be successful in this role, you should have a good understanding of lending procedures and customer service experience.
    • Ultimately, you will help our clients acquire loans in a timely manner and ensuring that the loan is being repaid as at when while ensuring we comply with the law

    Responsibilities

    • Review loan requests
    • Assess clients’ financial status
    • Evaluate creditworthiness and risks
    • Contact clients to gather financial data and documentation
    • Analyze risks and approve or reject loan requests
    • Calculate financial ratios (e.g. credit scores and interest rates)
    • Set up payment plans
    • Maintain updated records of loan applications
    • Follow up with clients about loan renewals
    • Monitor the progress of existing loans
    • keep daily records (Daily Collection Sheet, Ledger etc)
    • recover default if any from the customer
    • prepare timely report
    • any other function as assigned by the Branch Manager

    Skills / Competence

    • Interested candidates should possess a HND, NCE, OND or BSc in relevant fields.
    • Integrity and diligence
    • Product knowledge
    • Communication skills
    • Excellent customer service
    • Relationship management
    • Target-driven
    • Team-player
    • Computer literacy

    go to method of application »

    Credit Officer - Ogun

    Job Description

    • We are looking for a Credit Officer to facilitate lending for our clients by assessing creditworthiness and processing relevant paperwork.
    • Credit Officer responsibilities include preparing loan applications, evaluating clients’ financial information and calculating risk ratios. To be successful in this role, you should have a good understanding of lending procedures and customer service experience.
    • Ultimately, you will help our clients acquire loans in a timely manner and ensuring that the loan is being repaid as at when while ensuring we comply with the law

    Responsibilities

    • Review loan requests
    • Assess clients’ financial status
    • Evaluate creditworthiness and risks
    • Contact clients to gather financial data and documentation
    • Analyze risks and approve or reject loan requests
    • Calculate financial ratios (e.g. credit scores and interest rates)
    • Set up payment plans
    • Maintain updated records of loan applications
    • Follow up with clients about loan renewals
    • Monitor the progress of existing loans
    • keep daily records (Daily Collection Sheet, Ledger etc)
    • recover default if any from the customer
    • prepare timely report
    • any other function as assigned by the Branch Manager

    Skills / Competence

    • Interested candidates should possess a HND, NCE, OND or BSc in relevant fields.
    • Integrity and diligence
    • Product knowledge
    • Communication skills
    • Excellent customer service
    • Relationship management
    • Target-driven
    • Team-player
    • Computer literacy

    go to method of application »

    Credit Officer - Osun

    Job Description

    • We are looking for a Credit Officer to facilitate lending for our clients by assessing creditworthiness and processing relevant paperwork.
    • Credit Officer responsibilities include preparing loan applications, evaluating clients’ financial information and calculating risk ratios. To be successful in this role, you should have a good understanding of lending procedures and customer service experience.
    • Ultimately, you will help our clients acquire loans in a timely manner and ensuring that the loan is being repaid as at when while ensuring we comply with the law

    Responsibilities

    • Review loan requests
    • Assess clients’ financial status
    • Evaluate creditworthiness and risks
    • Contact clients to gather financial data and documentation
    • Analyze risks and approve or reject loan requests
    • Calculate financial ratios (e.g. credit scores and interest rates)
    • Set up payment plans
    • Maintain updated records of loan applications
    • Follow up with clients about loan renewals
    • Monitor the progress of existing loans
    • keep daily records (Daily Collection Sheet, Ledger etc)
    • recover default if any from the customer
    • prepare timely report
    • any other function as assigned by the Branch Manager

    Skills / Competence

    • Interested candidates should possess a HND, NCE, OND or BSc in relevant fields.
    • Integrity and diligence
    • Product knowledge
    • Communication skills
    • Excellent customer service
    • Relationship management
    • Target-driven
    • Team-player
    • Computer literacy

    go to method of application »

    Credit Officer - Oyo

    Job Description

    • We are looking for a Credit Officer to facilitate lending for our clients by assessing creditworthiness and processing relevant paperwork.
    • Credit Officer responsibilities include preparing loan applications, evaluating clients’ financial information and calculating risk ratios. To be successful in this role, you should have a good understanding of lending procedures and customer service experience.
    • Ultimately, you will help our clients acquire loans in a timely manner and ensuring that the loan is being repaid as at when while ensuring we comply with the law

    Responsibilities

    • Review loan requests
    • Assess clients’ financial status
    • Evaluate creditworthiness and risks
    • Contact clients to gather financial data and documentation
    • Analyze risks and approve or reject loan requests
    • Calculate financial ratios (e.g. credit scores and interest rates)
    • Set up payment plans
    • Maintain updated records of loan applications
    • Follow up with clients about loan renewals
    • Monitor the progress of existing loans
    • keep daily records (Daily Collection Sheet, Ledger etc)
    • recover default if any from the customer
    • prepare timely report
    • any other function as assigned by the Branch Manager

    Skills / Competence

    • Interested candidates should possess a HND, NCE, OND or BSc in relevant fields.
    • Integrity and diligence
    • Product knowledge
    • Communication skills
    • Excellent customer service
    • Relationship management
    • Target-driven
    • Team-player
    • Computer literacy

    Method of Application

    Interested and qualified candidates should send their Application Letters & updated CVs to: hr@sobicinvest.org using the Job Title as the subject of the mail.

    Note: Only shortlisted candidates will be contacted.

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