Call Centre Supervisor at Ascentech Services Limited

Responsibilities:

• Oversee the daily activities of the call center & daily report compilation
• DWR checking on hourly basis
• Call center, customer service, or supervisory experience may be required
• Strong understanding of company products, policies, and services.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Job status report sharing to all the coordinators on daily basis
• Follow up on technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating
• Ability to coach, train, and motivate employees and evaluate their performance.

Requirements:

• Bachelor’s degree in management or relevant field
• Minimum 5 years of experience in call center management with Appliances Background
• Exceptional verbal and written communication skills.
• Excellent problem solving, leadership, and customer service skills.