Sales Executive-Luxury at Terawork

ROLES AND RESPONSIBILITIES

• Drives the sales of Miele appliances by generating leads, establishing contact, and developing relationships with prospective clients.
• Identifies wholesale buyers such as real estate or property developers and pitches sales to them for upcoming projects.
• Maintains correspondence with existing and prospective clients by responding and following up with emails and phone calls.
• Delivers accurate product demonstration of Miele appliances to clients and educates clients about the benefits and features of appliances as required.
• Creates sales quotations for prospective buyers.
• Demonstrates effective negotiation and persuasion skills in convincing clients to make a sale.
• Identifies clients who are likely to purchase products and persuades them to attend demonstration classes e.g. cooking classes and laundry demonstration sections
• Ensures product brochures are made and sent to clients to inform them of available products.
• Negotiates products’ terms and conditions with clients.
• Coordinates with customer care unit to ensure seamlessly installation and commissioning of appliances.
• Follows up on client satisfaction after installation and purchase of appliances.
• Follows up with the customer service team in resolving customer issues and ensures that feedback is provided to clients within 24 hours.
• Responsible for driving sales of care products and Miele accessories to clients.
• Persuades clients to purchase a service plan
• Responds to client’s complaints during the one-year warranty period and escalates the challenges faced to the customer service team
• Ensure all potential clients are brought to the showroom.

Key Requirements:

• Bachelor’s degree from a reputable institution
• Must have premium product selling experience, especially in appliances
• A degree in architecture/design is an added advantage
• Interior design knowledge is an added advantage
• Architectural background is an added advantage
• Minimum of 3 years of sales experience