Latest Jobs at MTN Nigeria

Mission:

• The IT/Product Control Manager is responsible for overseeing the integration, management, and optimization of banking products and IT systems to ensure no deficiencies in the product or system, seamless operations, and compliance with regulatory standards.
• Maintain the integrity of financial data, manage system controls, and implement technology solutions that enhance product efficiency and security.
• The IT/Product Control Manager plays a critical role in mitigating risks, enhancing user experience, and supporting strategic initiatives to drive the bank's technological and product innovation.

Description:

• Implement robust internal control frameworks for IT systems and banking products.
• Maintain policies and procedures to ensure compliance with regulatory standards and internal guidelines.
• Regularly review and update control processes to address emerging risks and technological advancements.
• Identify, assess, and mitigate risks associated with IT systems and banking products.
• Conduct risk assessments and implement controls to manage operational, financial, and compliance risks.
• Collaborate with risk management and compliance teams to ensure alignment with the overall risk strategy.
• Conduct regular audits and reviews of IT systems and product controls to identify proactively loopholes and vulnerabilities and provide assurance.
• Monitor compliance with internal controls and report findings to senior management.
• Work closely with IT, product development, risk, compliance, and audit teams to ensure the cohesive implementation of internal controls.
• Lead investigations into control breaches, IT security incidents, and product-related issues.
• Develop and implement corrective action plans to address identified control weaknesses.
• Ensure timely reporting and resolution of incidents to minimize their impact on the bank’s operations.
• Conversant with IT, credit, Treasury, and e-product testing
• Support user administration and management.

Education:

• A first degree in finance, Accounting, Business, or related field
• Professional certifications such as CISA (Certified Information Systems Auditor), CRISC (Certified in Risk and Information Systems Control), or equivalent are highly desirable.
• Professional qualification in Accounting and Membership of a Professional body is advantageous

Experience:

6–13 years’ experience within a FinTech or Banking Operations 

• Experience in data analysis and management, business performance management, or reporting within the fintech, financial sector, or banking industry 
• Experience working in a medium- to large organization 
• Experience in e-commerce and electronic payment business is advantageous.

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Mission:

Responsible for the overall management of the Network Enterprise Services planning and service delivery units, providing the focus and support required to the team, including managed and outsourced service providers, to achieve agreed KPI's, SLA's, milestones, and quality solutions.

Description:

• Provide focus and support for FBB and EB Sales teams, enabling the achievement of set strategic objectives.
• Provide technical guidance to FBB and EB commercial teams to leverage technology evolution for better results.
• Provide technical selling skills to assist the Enterprise Sales Team in attracting and retaining customers.
• Monitor the requirements for and implementation of Network Enterprise Services and provide first-line technical support to the customer.
• Ensure timely planning, design, approval, and deployment of appropriate technology solutions for EB and FBB customers.
• Provide input to the Network Division rollout strategy regarding capacity requirements for the future path of growing FBB and EB Services-related business.
• Coordinate the deployment of EB services and FTTH infrastructure for MTNN customers.
• Manage contracts (tenders, evaluation, contract negotiation, and renewal) for outsourced services.
• Lead trials and evaluations of technical solutions and equipment in order to determine suitability for use on the network.
• Research new technology specialist solutions and keep abreast of market developments, identifying solution paths and technologies to ensure NGN capabilities are available on the network for EB and FBB customers.
• Recommend tools (software, hardware) deemed necessary for procurement by the CTO.
• Interact very closely with all other departments and contractors within and outside MTNN to ensure qualitative and timely solution designs and delivery above KPIs performance of Network Enterprise Services.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Coach and train subordinates to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, regular review of their training needs, and making recommendations to management for approval.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. 

Education:

• First degree in engineering or related discipline
• MBA desirable
• PMP certification would be an advantage.
• Fluent in English

Experience:

9–17 years’ experience, including:

• Minimum 4 years’ experience at managerial level in a similar capacity in a telecommunications company
• Extensive project management experience
• Experience of new technology deployment in telecommunications environment.
• Good understanding of fixed and mobile network technologies (voice, data, and internet) and architecture.
• A sound understanding of the operation of MTNN Project Methodology and CAPEX Processes

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Mission:

To ensure that strategic and marketing decision-making is supported by an accurate, efficient, and effective marketing and financial modeling information support system, as well as leveraging internal and external research.

Description:

• Review and evaluate trends and advances in telecom technology markets, provide product feasibility and forecasts, and develop a business case. 
• Estimate economic lives and depreciation schedules for telecoms investment. 
• Use relevant metrics and measures to routinely monitor the pricing of products and services and the billing system with a view to providing insight into the competitiveness and responsiveness of MTNN products and services. 
• Review information generated through the intelligence system, solve any related information problems, and access secondary data sources to correct or complete intelligence information. 
• Develop optimal pricing models for all MTN N products and services. 
• Execute data analytics that lead to the distillation of key business issues.
• Analyze the impact of pricing on revenue and profitability.
• Develop and manage a process that drives information dissemination with marketing teams. 
• Liaise cross-functionally with Finance in the overall business planning, budget, and reforecasting process. 
• Present information in a structure that allows management to crystallize issues and articulate a marketing strategy. 

Education:

• A first degree in Economics, Accounting or a related discipline 
• Minimum of 3 years post-degree 
• Fluent in English 

Experience: 

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others 
• Experience working in a medium- to large organization 
• Strong talent for drawing conclusions and recommendations from complex sets of data.
• Hands-on experience in accounting and financial forecasting 

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Mission:

To manage a team of managed service vendors responsible for the operations and performance of Enterprise Solutions products and services, using data analytics to improve business performance.

Description:

• Provide governance for all managed service vendors and Tower Co. in the region across the different technologies supported.
• Manage the activities of CSEs and ensure smooth operations in the region.
• Act as high-level support for the resolution and closure of critical service performance issues.
• Liaise with customer support partners, managed service vendors (Tower Co.), customers, and all internal stakeholders on all service performance issues.
• Problem management to eliminate repetitive failures and guarantee QoS.
• Attend the regional governance meeting.
• Drive contractual obligations to KPIs (MTTR, planned preventive maintenance, service acceptance, and spares utilization management).
• Carry out periodic audits of MSAN nodes and RDLU to ensure they are optimal.
• Govern the ATP process and ensure all changes on the enterprise network are captured in the database.
• Take on additional responsibilities as assigned by the supervisor when required.
• Provide business intelligence using data analytics from field, vendor, and performance reports.
• Review and verify all reports submitted by vendors and Tower Co. on a weekly basis.
• Facilitate and drive enterprise customer service availability reconciliation to minimize penalty payouts to enterprise customers.
• Partner with enterprise business representatives by giving real-time updates on regional accounts.
• Co-ordinate regional change request management and provide relevant information to all stakeholders.
• Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.

Education:

• First degree in Engineering, Science related discipline
• Fluent in English

Experience:

3–7 years of work experience, which includes:

• Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space or field
• Proficiency in the use of Microsoft Excel, Power BI, SQL, or related database management applications, and MS Power Point
• Good customer and service management experience, including stakeholder engagement, measurement and reporting of service KPIs, negotiating SLAs, and associated penalties
• Good knowledge of IP, data networks, and performance KPIs

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Mission: 

• To measure the network indicators and provide the network division with data and information.
• To evaluate trends in network performance and recommend solutions to optimize network performance.

Description:

• Monitor and evaluate the performance of the multi-vendor radio access network to assure customers’ satisfaction.
• Monitor and ensure degradations on the radio access network are escalated to the respective managed services vendors and partners.
• Ensure resolution of escalated issues within the SLA
• Evaluate the impact of changes and parameter optimization on the radio access network.
• Generate radio access network statistical analysis.
• Provide insights and reports on the radio access network's performance.
• Regularly monitor, track, and report network data inconsistencies and discrepancies.
• Analyze and critic MSOP Weekly Optimization Reports and provide comments on SLA KPIs and performance KPIs in order to foresee needs for coverage and capacity expansion.
• Coordinate customer complaint resolution with the optimization unit and vendor.
• Maintain a detailed knowledge of the behavior and status of all sites in the assigned cluster to aid feedback to management. 

Education:

• A first degree in electrical electronics or computer science
• Fluent in English

Experience:

3–7 years’ experience, which includes

• Minimum of 3 years’ experience in an area of specialization, with technical experience in 2G/3G/4G radio access network with a telecom vendor or wireless telecom operator.
• Experience working in a medium organization. 

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Mission: 

• To ensure the MTN Marketing Report standards are in strict compliance with the MTN organizational standard.
• To lead the team in data mining, analyzing, and reporting customers' behavior to management so as to understand and meet their needs.
• To ensure key performance indicators are reported accurately and timely to MTN Group and Regulatory.

Description:

• Provide analytical commentary, interpret, and analyze the impact of activities on revenues and subscriber profiling.
• Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meeting as required.
• Provide support for campaign segmentation analysis as required.
• Coordinate data requests with respect to pre- and post-return on investment data extraction, data samples for analytics, and other ad hoc requirements.
• Monitor and enforce (from a reporting perspective) Marketing & Strategy and MTNN’s business requirements in compliance with the EDW strategy.
• Extract qualifying data based on defined campaigns and according to the approved campaign road map, as well as manage and update engine room tools.
• Identify multiple relationships and disconnects using big data analytics to identify trends in customer dynamics.
• Ensure that all information and data collected, stored, shared, and reported are in line with MTNN guidelines.
• Build and maintain up-to-date information on the MTNN subscriber profile.
• Deliver on key business metrics, i.e., subs profiles, revenue, ARPU, churn, product performance, competitive environment, and their relevant metrics.
• Define and maintain business meta data for EDW.
• Manage and report on the market share and provide appropriate advice on the emerging market trend.
• Perform evaluations and produce reports on promotions, products, and other activities within MTNN marketing (including promotions, products, etc.) to give MTN a competitive advantage in the telecoms market.
• Communicate detailed, accurate, timely, and easily accessible information to all MTNN subscribers.
• Gather and analyze a variety of subscribers’ information and data relevant to business operations, market and customers.
• Liaise with IS and other departments to ensure Marketing and MTNN requirements are met by the EDW.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.

Education:

• A first degree in Computer Science, Information Management, Statistics or a related discipline
• A Masters degree (MBA or M.Sc.) in any of the afore-mentioned disciplines will be an added advantage.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization; with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience and working knowledge of data mining and analysis using statistical analytical systems (SAS), problem solving, and reporting.

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Mission: 

Manage and support commercial performance in Nigeria at the micro-market level, utilizing analytical tools to generate key reports, analysis, interpretation, and distillation of intelligent information and actionable insights from internally and externally sourced customer data towards ensuring business revenue and market share targets are met and exceeded.

Description:

• Use market analysis, customer satisfaction, and internal service costing data to develop and manage value-based pricing strategies across the full range of MTNN products and services.
• Ensure the integrity of enterprise financial information by applying the correct business rules and ensuring they are adhered to.
• Prepare key analytics for the engine room program to determine priority areas for review and the types of new analysis required to understand and drive commercial improvement.
• Manage the dashboard tool, field surveys, and initiative tracker tool, and create new tools as required.
• Follow up on progress on initiatives and coordinate collaboration across the organization (e.g. Network Group, Information Systems, Sales & Distribution) to ensure an impact on business results:
  • Regular consultation and follow-up with S&D regional leaders and the customer consultant ensure the execution of agreed actions and initiatives. 
  • Proactive identification, mitigation, and escalation where required of challenges facing the Engine Room Program implementation. 
  • Follow up with the Regional S&D Engine Room Program head to ensure the Engine Room Program meetings are scheduled and are held. 
• Manage two engine rooms comprising up to 300 LGAs and drive increased revenue growth in LGAs undergoing Engine Room Program initiatives.
• Review and evaluate the weekly engine room program dashboards as a preparation for the regional engine room programs and discuss:
  • Discuss dashboard results with the Engine Room Program leader and Customer Consultants (CC) leads ahead of the Engine Room Program meetings.
• Assist Engine Room Program leaders to escalate issues or requests and liaise with Head Quarters (HQ) functions for quick resolution: 
  • Support escalation from Engine Room Program leaders to the National Engine Room Program.
  • Track and monitor Engine Room Program activities and ensure timely resolutions of escalated issues or requests.
• Oversee the collection, processing, and analysis of geospatial and location-based data from various sources.
• Utilize advanced analytical tools and techniques to derive insights on market trends, customer behavior, and the competitive landscape.
• Leverage location data for strategic decision-making.
• Analyze network coverage, service quality, and infrastructure gaps based on geographical insights.
• Optimize network deployment by identifying high-traffic areas and coverage gaps.
• Use location analytics to enhance network performance and capacity.
• Assess potential markets for expansion.
• Evaluate the suitability of the site for new towers or retail outlets.
• Analyze competitors' network presence and customer distribution.
• Identify areas where MTNN can gain a competitive edge.
• Understand customer behavior based on location.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• A first degree in computer science/engineering, information systems management, business, economics, or any other related field, with appropriate on-the-job training from relevant professional experience.
• A Master of Business Administration is highly desirable. 
• Fluency in English

Experience:

6–13 years’ experience, which includes:

• Minimum of 3 years’ experience in an area of specialization (geo-marketing, location analytics, or a related field within the telecommunications industry) with experience in supervising or managing others
• Experience working in a medium to large organization 
• Proven experience in managing and leading analytical teams
• Experience in sales channel